Responsible Gaming at Palace Casino
At Palace Casino, we are dedicated to creating a safe, enjoyable, and responsible gaming environment for all our guests. We believe that gambling should be a source of entertainment, not harm, and are committed to promoting responsible gaming practices throughout our venue.
Our Commitment to Responsible Gaming
We support and encourage responsible gaming by adhering to these core principles:
- Gambling as Entertainment
Gambling should be a fun and occasional activity—not a way to make money or a solution for personal challenges. - Setting Personal Limits
We urge all guests to set limits on how much time and money they spend at the casino, and to stick to those limits. - Knowing When to Stop
If you feel you’re losing control, take a break. It’s important to walk away when gambling is no longer enjoyable. - Staff Training and Support
Our staff are trained to recognize the signs of problem gambling and are always available to assist guests confidentially and respectfully.
Safer Gambling: What It Means
While most guests never experience gambling-related harm, we recognize the importance of supporting all individuals in making informed and healthy decisions.
- Understanding Your Finances
Only gamble using discretionary income—money left over after paying for essential living expenses like rent, utilities, food, and travel. Gambling should never come at the cost of your well-being. You need to assess how much you can afford to gamble after meeting all of your essential costs. This will be different for everyone, and it’s important to always gamble responsibly within your means. Ask yourself: Do you have sufficient discretionary income to afford gambling at your current level? We may occasionally ask you to assess whether you have sufficient funds to continue gambling at your current level. It’s important to consider your own financial situation regularly. - Self-Assessment: Are You at Risk?
Ask yourself:- Are you spending more than you can afford?
- Are you chasing losses or gambling to relieve stress?
- Have friends or family shown concern about your gambling?
- Are you feeling guilt, stress, or anxiety related to gambling?
If you answer “yes” to any of these questions, it may be time to seek help.
Identifying the Signs of Problem Gambling
Problem gambling can happen to anyone. Common signs include:
- Spending more time or money gambling than intended
- Gambling to win back lost money
- Hiding gambling habits from others
- Feeling anxious or distressed about gambling
Support and Resources
If you or someone you know is experiencing problems with gambling, we’re here to help.
Self-Exclusion
Palace Casino offers a voluntary self-exclusion program for guests who need a break. You can:
- Download the Self-Exclusion Form Self Exclusion
- Email the completed form to: compliance@palacecasino.im
Motive8 Gambling Support
We’re proud partners of Motive8, a support organization offering professional assistance, recovery resources, and ongoing support for individuals affected by gambling harm.
Visit their website for more information: Gambling Addiction – Motiv8 Gambling Aware or call 0808 1624 627
Helplines
There are also confidential helplines available to provide immediate guidance, counselling, and assistance to those in need.
National Gambling Helpline support – 24-hour Freephone 0808 8020 133
GambleAware – 24-hour Freephone 0808 8020 133
Our Responsible Gaming Pledge
At Palace Casino, we take pride in promoting a responsible gaming environment. Our staff are trained to recognise the signs of problem gambling and can offer assistance if necessary. We want every guest to have an enjoyable and safe experience, and we are dedicated to doing our part in promoting healthy, responsible gaming practices.
Please remember to play responsibly, and if you ever feel the need to seek help, we are here for you.
GDPR Notice & Data Processing
Palace Hotel and Casino is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We collect and process your personal data, including information relating to your self-exclusion request, for the purpose of managing your self-exclusion, ensuring the security of our operations, and fulfilling legal obligations.
- Legal Basis for Processing: Your consent to hold and process your self-exclusion request (and related data) is based on your explicit, freely given, specific, and informed consent. This consent is particularly important when your self-exclusion request covers a period of more than 5 years.
- Data Retention: We will retain your self-exclusion data for the period specified in your request and for any legally required retention periods. We will review and reduce retention periods where possible, in accordance with legal requirements.